Bilingual Member Support Specialist I

Assiniboine Credit Union

Member Support Specialist I providing exceptional service through various channels at Assiniboine Credit Union. Engaging with members to offer personalized financial solutions and foster relationships.

Posted 7/25/2026full-timeWinnipeg • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong member service capabilities by effectively engaging with members to understand their financial needs and providing personalized solutions. Proficient in both French and English, with a focus on emotional intelligence and problem-solving to enhance member relationships and achieve performance targets.

Highest-signal resume keywords

Member Service ExcellenceBilingual CommunicationEmotional IntelligenceProblem-Solving SkillsResults-Driven Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceFinancial Needs AssessmentDocumentation AccuracyMultitaskingGoal Achievement

Soft Skills

EmpathySelf-ManagementAttention to Detail

Tools & Technologies

Communication ToolsSoftware Proficiency

Industry Keywords

Financial ServicesMember RelationshipsProcess ImprovementDigital-First Mindset

About the role

Key responsibilities & impact

Provide exceptional member service through multiple communication channels
Engage with members to understand their financial needs
Offer personalized solutions for long-term well-being
Address inquiries and resolve concerns
Identify opportunities to enhance financial confidence
Foster strong member relationships
Contribute to the organization's success
Proactively develop, retain, and grow member relationships
Champion a digital-first mindset
Consistently apply best practices for member interactions
Collaborate to support team success and achieve performance targets
Recommend process improvements to enhance efficiency

Requirements

What you’ll need

Completion of a high school diploma plus a minimum 1 year to 3 years of demonstrated experience in a member-focused, goal-oriented environment, preferably within financial services
Excellent customer/member service focused on understanding needs and providing support
Strong verbal and written communication skills in both French and English; clear and professional
Emotional intelligence to adapt style, show empathy, and manage interactions effectively
Results-driven with ability to meet or exceed goals
Strong problem-solving and critical thinking skills
Works independently with strong self-management
Efficient multitasking in fast-paced environments with attention to detail
Proficient with computers and multiple software/communication tools
Above-average typing speed and accuracy for efficient documentation

Benefits

Comp & perks

Health and dental benefits
Bonuses
Matched pension program
Training programs
Long-term career development opportunities