Member Support Specialist I, Member Communication Centre

Assiniboine Credit Union

Member Support Specialist providing exceptional member service through various channels. Engaging with members to identify financial needs and offering personalized solutions in a hybrid environment.

Posted 7/9/2026full-timeWinnipeg • 🇨🇦 CanadaJuniorWebsite

About the role

Key responsibilities & impact

Provide exceptional member service through multiple communication channels
Actively engage with members to understand their financial needs
Offer personalized solutions that support long-term well-being
Address inquiries, resolve concerns, and enhance financial confidence
Support Assiniboine Credit Union's commitment to rural and agricultural communities
Participate in and execute strategic sales, service, marketing and organizational initiatives

Requirements

What you’ll need

Completion of a high school diploma
Minimum 1 year of demonstrated experience in a member-focused, goal-oriented environment, preferably within financial services
Strong verbal and written communication skills
Emotional intelligence to adapt style, show empathy, and manage interactions effectively
Results-driven with ability to meet or exceed goals
Efficient multitasking in fast-paced environments with attention to detail
Proficient with computers and multiple software/communication tools
Above-average typing speed and accuracy for efficient documentation

Benefits

Comp & perks

Health and dental benefits
Competitive total compensation program
Bonuses
Matched pension program
Training programs
Long-term career development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Financial Services ExperienceAttention to DetailTyping Speed and AccuracyMultitaskingGoal Orientation

Soft Skills

EmpathyEffective Interaction Management