ASSA ABLOY Opening Solutions

Customer Support

• Maintaining the relationships with company’s major customers.
• Updating customers with job completion statuses via email, phone, and portal.
• Answering technician and customer phone calls and email requests.
• Closing out and ensuring work orders are in a billable status on customers’ portals.
• Preparing customer quotations for service repairs.
• Maintaining customer reports and workflow management.
• Proactively following up with customers upon request (phone/email).
• Ability to multitask and juggle many assignments simultaneously.
• Ability to operate in a fast-paced, high call volume, customer-focused office environment.
• All other duties as assigned.

Customer Care Representative