Service Engineer

ASSA ABLOY Opening Solutions

Service Engineer maintaining SKIDATA airport access and revenue-management systems at Navi Mumbai International Airport. Providing 24/7 monitoring, troubleshooting, preventive maintenance, and customer support for critical airport operations.

Posted 8/5/2026full-timeNavi Mumbai • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system diagnostics, incident resolution, and customer service within critical operational environments. Proficient in troubleshooting hardware and software issues while ensuring compliance with service level agreements.

Highest-signal resume keywords

Technical SupportField Service ExperienceSystem MaintenanceCustomer Service OrientationNetworking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting MethodologiesSystem DiagnosticsIncident ResolutionWindows SystemsElectronicsElectrical EngineeringComputer ScienceIT SupportPreventive MaintenanceInventory Management

Soft Skills

Problem-Solving SkillsCommunication SkillsStakeholder ManagementTeam LeadershipCustomer Query Resolution

Certifications & Qualifications

Diploma in ElectronicsDiploma in Electrical EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in IT

Industry Keywords

Service Level AgreementsOperational Support24/7 SupportEscalation ManagementCritical Customer Environments

About the role

Key responsibilities & impact

Perform routine system health checks during every shift
Monitor system performance and respond to incidents and breakdowns on a 24/7 basis
Troubleshoot hardware, software, and system-related issues
Coordinate with airport and customer representatives for operational support
Manage consumables inventory and replenishment activities
Support preventive maintenance activities in coordination with the wider service team
Address customer queries related to reports and technical matters
Escalate complex technical issues to the SKIDATA Technical Support team
Ensure compliance with service level agreements (SLAs) and customer expectations
Work as part of the dedicated on-site service team to maintain critical airport systems and support smooth airport operations

Requirements

What you’ll need

Service Engineer: Diploma or Bachelor's Degree in Electronics, Electrical, Computer Science, IT, or related discipline
Service Engineer: 1–3 years of experience in technical support, field service, or maintenance roles
Senior Service Engineer: Diploma or Bachelor's Degree in Electronics, Electrical, Computer Science, IT, or related discipline
Senior Service Engineer: 5+ years of experience in field service, technical support, or system maintenance
Basic understanding of networking, Windows systems, and troubleshooting methodologies
Strong customer service orientation and problem-solving skills
Willingness to work in rotational shifts and provide 24/7 operational support
Proven experience handling critical customer environments and escalation management for Senior Service Engineer
Strong knowledge of networking, system diagnostics, and incident resolution for Senior Service Engineer
Excellent communication and stakeholder management skills for Senior Service Engineer
Experience leading or mentoring service teams is preferred

Benefits

Comp & perks

Professional development and technical training
Collaborative and growth-oriented work environment
Competitive compensation and benefits package
Opportunity to work on one of India's most significant airport infrastructure projects
Exposure to advanced airport access and revenue management technologies
62,000 colleagues in more than 70 different countries as part of the ASSA ABLOY Group