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Customer Service Officer
ASSA ABLOY Opening SolutionsCustomer Service Officer at ASSA ABLOY managing customer inquiries and processing orders in Brisbane. This role is focused on customer satisfaction and operational efficiency in a fast-paced environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, order processing, and administrative support while ensuring data accuracy and customer satisfaction. Proficient in using CRM and ERP systems to manage customer interactions and transactions effectively.
Highest-signal resume keywords
Customer Service ManagementOrder ProcessingCRM SystemsData AccuracyMicrosoft Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData AccuracyCRM SystemsERP SystemsMicrosoft OfficeExcelOutlook
Soft Skills
Communication SkillsInterpersonal SkillsProblem-Solving SkillsOrganisational SkillsAttention to Detail
Industry Keywords
Customer EnquiriesService SystemsContinuous ImprovementCustomer Satisfaction
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer enquiries via phone, email and service systems.
- Process customer orders and account transactions accurately.
- Follow up enquiries and resolve customer issues.
- Support customers at the service counter and collection point.
- Liaise with Sales, Warehouse and Manufacturing teams.
- Contribute to continuous improvement and customer satisfaction.
Requirements
What you’ll need- Previous experience in customer service, order processing, or administrative support
- Experience using CRM, ERP, or customer service management systems
- Strong attention to detail and data accuracy
- Excellent communication and interpersonal skills
- The ability to manage multiple priorities in a busy environment
- Strong problem-solving and organisational skills
- Intermediate Microsoft Office skills, including Outlook and Excel
- A proactive and collaborative approach to work
Benefits
Comp & perks- Employee Assistance Program (EAP) and wellbeing support
- Career development opportunities within a global market leader
- Supporting a collaborative team environment
- Free onsite parking in Oakleigh