Service Coordinator

ASSA ABLOY Opening Solutions

Service Coordinator at ASSA ABLOY facilitating customer service and technician scheduling. Responsibilities include managing service requests and ensuring customer satisfaction in automated door solutions.

Posted 7/22/2026full-timeMonroe • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, including effective communication, organization, and the ability to manage multiple tasks in a fast-paced environment. Proficient in using BAAN for data entry and FMP360 for technician dispatching.

Highest-signal resume keywords

Customer Service ManagementBAAN Data EntryFMP360 Technician DispatchingVerbal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BAANFMP360WordExcelPowerPoint

Soft Skills

Positive AttitudeGrace Under PressureSelf-MotivatedPleasant Telephone VoiceAbility to Work Well Within a Group

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree

Industry Keywords

Customer ServiceService Call ManagementSales LiaisonFast-Paced EnvironmentProject Management

About the role

Key responsibilities & impact

Responsible for all aspects of customer service including but not limited to;
Answering incoming telephone calls
Entering customer information in BAAN
Scheduling service calls with customers
Efficiently dispatching Technicians via FMP360
Providing quotes to customers based on Technicians recommendations (when required)
Driving upgrades as directed and ordering parts (when required)
Effectively collect all required service call information including but not limited to; confirming billing address
Confirming purchase order number if required
Service call details and ensuring this information is clearly relayed in BAAN when entering service call
Provide feedback on status of orders to customers and Key Account group
Forward new equipment sales leads to Sales Representatives
Maintain monthly reports for key customers as instructed by Dispatch Supervisor
Act as the liaison between production and sales
Assist with the phone team to answer corporate calls.

Requirements

What you’ll need

Associate’s or Bachelor’s degree preferred
Computer ability: Word, Excel, PowerPoint
Experience working in a fast-paced environment
Professional appearance
Pleasant telephone voice
Positive attitude
Grace under pressure.
Ability to juggle many projects simultaneously.
Organized
Self-motivated
Ability to take direction well
Excellent verbal communication skills
Ability to work well within a group
High-energy, results-oriented approach
Reliable and disciplined
Consistent attendance and punctuality are a must.

Benefits

Comp & perks

Competitive pay
Robust health insurance options
Retirement plans
PTO
Holidays
Additional perks like tuition reimbursement
Service awards