Customer Success Manager

ASSA ABLOY Opening Solutions

Customer Success Manager responsible for onboarding and training customers of a B2B SaaS platform. Ensuring customer satisfaction and managing renewals while leveraging AI tools for efficiency.

Posted 7/18/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on building relationships, conducting performance reviews, and utilizing AI tools to enhance customer engagement. Proficient in Microsoft Office and experienced in the software/SaaS industry.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementAI Tool UtilizationMicrosoft Office ProficiencySoftware/SaaS Background

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingTrainingPerformance AssessmentRisk IdentificationOpportunity Recognition

Industry Keywords

OnboardingRenewal ProcessProof-of-Concept EvaluationsCustomer Needs AdvocacyStartup Experience

About the role

Key responsibilities & impact

Lead onboarding sessions, train customers on platform features, and set them up for long-term success
Build strong relationships across a portfolio of accounts
Partner with Sales during the pre-sales process to support proof-of-concept evaluations
Own the renewal process for your accounts
Conduct regular reviews to assess performance, identify risks and opportunities
Actively use AI tools to scale your book of business
Partner with Product, Sales, and Support to champion customer needs

Requirements

What you’ll need

College/University degree (preference for specialization in related curricula) or work experience commensurate with minimum high school/GED diploma
3+ years in Customer Success, Account Management, or a similar customer-facing role
Background in software/SaaS
Proficiency in Microsoft Office tools
Previous experience at a startup or small company is highly preferred

Benefits

Comp & perks

Competitive compensation and benefits package including bonus
401(k) plan
Education assistance
Company car
Environment reflecting commitment to employees