Team Leader

ASSA ABLOY Opening Solutions

Team Leader Service overseeing Field Service Engineering team at HID Global in Veldhoven, NL. Ensuring system operations and leading employee development while managing international service agreements.

Posted 7/11/2026full-timeVeldhoven • 🇳🇱 NetherlandsSeniorWebsite

About the role

Key responsibilities & impact

Leading the Field Service Engineering team (24 employees) and taking care of employee development including external and internal training
Ensuring the correct composition of the team and monitoring work quality and quantity of the Field Service Engineers
Creating the maintenance planning together with the Service Coordinator to fulfil contractual agreements
Promoting a customer-oriented attitude and ambassadorial function of the Field Service Engineers
Initiating improvement processes and taking measurements to solve problems related to quality, response time and maintenance methods
Ensuring preventive and corrective maintenance takes place according to defined standards and working methods
Review financial performance and investment plans with the Director of Operations
Discuss long-term planning, overall business operations, and cross-functional collaboration with the Director of Operations
Communicate and coordinate daily operational activities with departmental team members
Prepare and present monthly operational and financial reports
Discuss proposals, negotiate commercial terms, and support the closure of contracts with prospective and existing international customers (English-speaking), within delegated authority limits
Establish and manage the service department budget
Drive revenue growth and profitability
Ensure the optimal utilization of personnel and resources
Develop and maintain effective weekly operational planning and scheduling
Negotiate, manage, maintain, and amend agreements and contracts with international customers
Continuously improve operational efficiency and effectiveness
Develop and maintain competitive maintenance and service pricing strategies
Ensure adequate staffing levels and foster the continuous development of knowledge, skills, and competencies within the department

Requirements

What you’ll need

Minimum of 5-10 years working experience in leading an international service organization
Strong communicational and organizational skills
Experience with change management
Experience with international customers
Excellent written and spoken Dutch and English is required, additional languages are a plus
Since this position includes (international) travel and fieldwork, you must possess or can acquire a valid passport

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational PlanningPreventive and Corrective MaintenanceBudget ManagementService Pricing Strategy DevelopmentQuality Improvement Processes

Soft Skills

Strong Communication SkillsOrganizational SkillsCustomer-Oriented AttitudeTeam Development and Training

Certifications

Valid Passport