Internal Account Associate

ASSA ABLOY Opening Solutions

Internal Sales Associate targeting trade customers to drive sales performance for Alexander & Wilks. Responsible for developing customer relationships and identifying business opportunities in the UK.

Posted 7/11/2026full-timeCarlisle • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Being internally based, you will primarily target trade customers, particularly those local to us, to drive sales performance.
You will assist with Alexander & Wilks (AW) customers and queries, targeting new opportunities through both hot and cold leads.
Supporting our external sales team with quotations, specifications and other appropriate tasks.
Contributing to the achievement of our business sales goals by delivering exceptional service in everything you do.
Understanding customer needs and requirements whilst building, maintaining and retaining business relationships.
Liaising with the sales and supply chain teams when required to ensure that demand patterns are planned for and understood.
Furthermore, taking a confident lead in the development of new products and specials alongside the Head of Sales.
Seeking new business opportunities, driving revenue growth, and providing quotations and enquiry responses promptly.
Delivering exceptional service and achieving sales during periods of peak and challenging trading.
Always working to upsell and identify ways of creating further value for the customer.
Developing and communicating with customers to generate excitement and commitment, driving sales and the promotion of Alexander & Wilks/Carlisle Brass products.
Contributing to the development and implementation of sales action plans, ensuring effective remote management of designated territories.
Travelling on joint visits to larger accounts to showcase products and speak confidently about what else we could offer.
Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Achieving profitable business development results by actively seeking new business opportunities.
Building a database of potential, targeted customers and developing a plan of action from initial contact through to first meeting and first sale.
Providing quotations and using strong sales disciplines to close sales and achieve customer revenue growth.
Maximising communication internally and externally with key stakeholders.
Researching accounts and expanding the database of prospects.
Assisting Customer Service, Finance and Operations Excellence with invoice queries to speed up resolution times.

Requirements

What you’ll need

Proven experience working in a sales, business development, account management or customer-focused environment.
Strong commercial awareness with a focus on achieving sales and margin growth.
Experience of developing customer relationships and identifying new business opportunities.
Ability to work proactively, take initiative and effectively manage competing priorities.
Strong organisational skills with a systematic, accurate and detail-oriented approach.
Experience using CRM systems and Microsoft Office applications.
Enthusiastic, self-motivated and comfortable working as part of a team, including remote colleagues.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities
Opportunities for career growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesBusiness DevelopmentAccount ManagementCustomer ServiceQuotationsLead GenerationSales Action PlansRevenue GrowthCRM SystemsMicrosoft Office

Soft Skills

Organizational SkillsProactive ApproachTeam CollaborationDetail-OrientedSelf-Motivated