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Customer Support Specialist
ASSA ABLOY Opening SolutionsCustomer Support Specialist handling order intake and entry for equipment and aftermarket parts, ensuring accuracy and cross-functional collaboration in a technical support role.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Managing order intake, quoting, and order entry for both new equipment and aftermarket parts within the ERP system (Epicor).
- Ensuring all required technical, commercial, and customer information is gathered, validated, and accurately entered.
- Serving as the primary point of ownership for new equipment order entry and aftermarket parts quoting.
- Maintaining order accuracy, status communication, and support of invoicing and closeout activities.
- Working cross-functionally with Project Management, Field Operations, Service Operations, Supply Chain, and Finance.
Requirements
What you’ll need- Minimum of a High School Diploma or GED required.
- Experience in technical support, customer service, aftermarket parts, or a related field required.
- Strong written and verbal communication skills, organizational skills, and attention to detail.
- Strong interpersonal and professional skills required.
- Demonstrated ability to work with a sense of urgency to complete tasks promptly and accurately.
- Possess problem-solving skills and ability to collaborate effectively with others.
- Experience with Epicor or other ERP/MRP systems preferred.
- Proficiency in Microsoft Office suite is required, specifically Excel.
- Power BI is a plus.
- Experience utilizing modern technology tools and automation for order entry.
- Able to maintain a calm and professional demeanor in a time-critical environment.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order intakequotingorder entrytechnical supportcustomer serviceattention to detailproblem-solvingautomation
Soft Skills
written communicationverbal communicationorganizational skillsinterpersonal skillsprofessional skillscollaborationsense of urgencycalm demeanor
Certifications
High School DiplomaGED