Field Implementation Manager

ASSA ABLOY Opening Solutions

Field Implementation Manager responsible for technical deployment and customer relations at HID. Collaborating with project managers and stakeholders to ensure successful integrations and support.

Posted 6/18/2026full-timeEden Prairie • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training.
Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support.
Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement.
Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
Providing pre-sales support to HID Sales department, and directly to prospective customers.
Providing technical support to HID sales staff and external customers on demand.
Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
Maintaining detailed service records to assist engineering and product development in product quality improvement.
Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
Completing tickets assigned to fulfill manage service activities.
Other duties and responsibilities as requested by the company from time to time.

Requirements

What you’ll need

Strong technical expertise in software deployment, configuration, networking, and integrations
Hands-on experience with troubleshooting, commissioning, and supporting complex implementations
Ability to collaborate effectively with cross-functional teams (Project Management, Sales, Engineering, and customers)
Clear communication and customer-facing skills to manage expectations and resolve issues
Strong organizational and coordination skills to manage documentation, timelines, and multiple activities
Problem-solving mindset with attention to detail in technical delivery and execution
Ability to manage both on-site and remote implementation work
Understanding of system design, deployment planning, and implementation workflows
Commitment to process improvement, documentation, and continuous learning

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software deploymentconfigurationnetworkingintegrationstroubleshootingcommissioningsystem designimplementation workflowsHID solutionstechnical training

Soft Skills

collaborationcommunicationcustomer-facing skillsorganizational skillscoordination skillsproblem-solvingattention to detailprocess improvementcontinuous learningdocumentation management