Customer Advocate, French Speaking

ASSA ABLOY Opening Solutions

Customer Advocate in high-tech company providing support for customers. Building relationships and maintaining accurate customer information for special accounts to ensure satisfaction.

Posted 6/16/2026full-timeGalway • 🇮🇪 IrelandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

OracleSFDC

About the role

Key responsibilities & impact

Build and maintain an excellent relationship with customers both internal and external
Ensure customer information is accurate in the CRM Salesforce.com
Ensure eBS Oracle is set with accurate defaults for your dedicated customer accounts
Build your knowledge of HID products; attend training as required
Deal with customer queries by phone and email via SF.com case management, escalating any persisting challenges to the Customer Care Team Leader/BU Champion/Regional Sales Manager/Pre-sales as appropriate
Resolve pre-booking holds with customers and internal stakeholders (issues preventing the booking of orders); escalating any persisting challenges to the Customer Service Team Manager/Senior Advocate or Regional Sales Manager/ Pre-sales as appropriate
Coordinate with other departments to expedite / resolve customer orders, issues and concerns
Ability to learn complex systems & processes
Log all communication with customers on the CRM SF.com
Be proactive – call the customers to inform them of any changes relating to their orders as advised by Production Control and/or CS Order Fulfilment Team Leader

Requirements

What you’ll need

Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience; essential
Some experience in a technological environment would be an advantage
Must have a H.S. diploma
A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry
Preferred knowledge: Oracle, Sales Force, Agile
Ability to type 55 words per minute
Fluency in French
Ability to effectively communicate in the English language verbally and in writing
Proficient in MS Office applications, such as Word, Excel, PowerPoint
Familiar with operating systems, such as Windows
Previous experience of using the Oracle system would be a distinct advantage
Knowledge of using a CRM system would be beneficial

Benefits

Comp & perks

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetime managementefficient prioritizationtyping 55 words per minutefluency in Frencheffective communicationMS OfficeOracleSalesforceAgile

Soft Skills

relationship buildingproactiveproblem solvingteam coordinationcustomer query resolutionadaptabilityattention to detailinterpersonal skillsorganizational skillsverbal and written communication

Certifications

H.S. diploma