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IT Operations Engineer
ASSA ABLOY Opening SolutionsIT Operations Engineer supporting desktop technology across multiple locations. Handling Help Desk requests and managing hardware/software upgrades for a collaborative IT team.
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Own and manage incoming Help Desk requests (onsite & remote)
- Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
- Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
- Coordinate new hire setups and employee departures
- Install, maintain, and retire desktop hardware and software
- Manage Active Directory users, assets, and inventory
- Test and deploy hardware/software upgrades
- Support secure access, including badge/fob activation
Requirements
What you’ll need- Bachelor’s degree in IT, Computer Science, or related field
- 3–5 years of Help Desk or Desktop Support experience
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
- Proven troubleshooting skills and a customer-first mindset
- Comfortable supporting executives to frontline employees
- Organized, adaptable, and able to juggle multiple priorities
- Experience supporting multiple facilities and remote users (Nice to Have)
- Hardware/software rollout experience (Nice to Have)
- Microsoft or Help Desk certifications (Nice to Have)
- Exposure to networking, security, and patch management tools (Nice to Have)
Benefits
Comp & perks- Work with a collaborative, high-performing IT team
- Variety in your day—support, projects, and problem-solving
- Limited travel, steady growth opportunities, and meaningful impact
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Help Desk supportDesktop SupportWindows OSMicrosoft 365Active Directorytroubleshootinghardware/software installationmobile device supportremote access toolshardware/software upgrades
Soft Skills
customer-first mindsetorganizational skillsadaptabilitymulti-taskingcommunication skills
Certifications
Microsoft certificationsHelp Desk certifications