Account Representative

ASSA ABLOY Opening Solutions

Account Representative responsible for managing luxury-level client accounts remotely, requiring in-office participation. Serving as the liaison for customer relationships and ensuring high-touch service standards.

Posted 6/16/2026full-timeSouthern California • California • 🇺🇸 United StatesJuniorMid-Level💰 $33,863 - $53,213 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience
Respond promptly to client and sales rep inquiries, requests, and concerns
Support account maintenance activities, including status updates and service coordination
Deliver a white-glove, personalized service experience aligned with luxury brand standards
Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience
Maintain accurate account records and client interactions in CRM systems

Requirements

What you’ll need

2–5 years of experience in customer service, account coordination, or client support roles
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)
Ability to work independently in a remote setting while maintaining accountability

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount coordinationclient supportCRM systemsExcelSalesforce

Soft Skills

communication skillsinterpersonal skillsability to manage multiple prioritiesaccountability