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Customer Service Representative
ASSA ABLOY Opening SolutionsCustomer Service Representative supporting internal and external customers for HID Global. Resolving inquiries and maintaining documentation while collaborating with sales and operations teams.
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Serving as the primary point of contact for internal and external customers, providing prompt and effective support via phone and email
- Accurately documenting customer interactions and order-related activities in company systems
- Resolving customer inquiries and pre-booking holds to support timely and accurate order processing
- Maintaining compliance with HID Global policies, procedures, and service standards
- Collaborating with Regional Sales, Inside Sales, Order Management, and cross-functional partners to resolve customer orders and communicate updates clearly and professionally
- Developing and maintaining a strong understanding of HID products, services, systems, and processes
- Participating in ongoing training and professional development to enhance product knowledge and customer service effectiveness
- Demonstrating a customer-centric mindset while managing multiple tasks with efficiency and attention to detail
Requirements
What you’ll need- Minimum of two (2) years of customer service experience
- High school diploma or equivalent
- Fluency in English with strong verbal and written communication skills
- Demonstrated ability to multitask, exercise sound judgment, and maintain attention to detail
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
- Commitment to professional business etiquette and high standards of customer service
- Associate or bachelor’s degree in Business, Technology, or a related field is preferred
- Experience with Salesforce, Oracle, or other CRM/order management systems is preferred
- Prior experience supporting sales or operations teams in a fast-paced environment is preferred
Benefits
Comp & perks- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingdocumentationmultitaskingattention to detailbusiness etiquettesales supportoperations support
Soft Skills
communicationcustomer-centric mindsetsound judgmentcollaborationprofessionalism
Certifications
high school diplomaassociate degreebachelor's degree