Customer Service Professional

ASSA ABLOY Opening Solutions

Customer Service Professional providing exceptional service and support at Ceco Door. Handling inquiries, resolving issues, and ensuring customer satisfaction while based in Milan, TN.

Posted 6/5/2026full-timeMilan • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

You will be the first point of contact for our customers, providing exceptional service and support
Handle inquiries, resolve issues, and ensure customer satisfaction
Provide general and technical information as requested by the customers
Follow up and strive towards continued excellent
Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, etc.
Responsible for after-sales order management (i.e. RGA, Short Schedule, and complaints)
Assist your teammates as needed
Respond to written inquiries promptly & effectively
Resolve customer complaints and concerns in a professional manner
Maintain a high level of product knowledge to assist customers effectively
Collaborate with other departments to ensure seamless customer experiences
Identify opportunities for process improvements and contribute to team goals
Actively participates in providing a safe and harmonious working environment for all employees
Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct
Performs other related duties as assigned
Some travel may be required

Requirements

What you’ll need

High school diploma or GED
Customer Service Experience preferred - at least one-year experience in a fast-paced customer service environment
Previous experience within the manufacturing, building materials, or commercial construction industry a plus
Excellent verbal and written communication and listening skills required
Good organizational, planning and follow up skills
Must have general computer skills
Maintain confidentiality of various competitive and industry documents and materials
Strong problem-solving abilities
Be self-motivated and able to work in a fast paced environment while able to prioritize multiple important, time sensitive tasks as needed
Basic Math skills are required (addition, subtraction, fractions, decimals, etc.)

Benefits

Comp & perks

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experienceafter-sales order managementbasic math skillsproduct knowledge

Soft Skills

verbal communicationwritten communicationlistening skillsorganizational skillsplanning skillsproblem-solving abilitiesself-motivatedability to prioritize tasks

Certifications

high school diplomaGED