Account Representative, CSR

ASSA ABLOY Opening Solutions

. You’ll interact with customers to provide product information, process orders, resolve issues, and deliver technical support.

Posted 5/12/2026full-timeLititz • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You’ll interact with customers to provide product information, process orders, resolve issues, and deliver technical support.
You’ll manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.
Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person.
Submit orders, provide quotes/estimates, and communicate product features and benefits.
Support the Sales team in closing deals and meeting customer needs.
Provide technical support for installation and troubleshooting of door hardware products.
Investigate and resolve customer complaints, escalating when necessary.
Research special product orders and coordinate with procurement for sourcing.
Maintain accurate records of customer interactions and order tracking.
Prepare RMAs for returns and shipping discrepancies.
Contribute to sales materials and customer communications.
Special assignments as required.
Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards.
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

Requirements

What you’ll need

High School Diploma, GED, or Associate degree (or equivalent experience)
2–5 years of sales/customer service experience
Strong written and verbal communication skills
Excellent organizational and reasoning abilities
Proficiency in MS Office
Ability to work independently and collaboratively
Strong decision-making skills and attention to detail

Benefits

Comp & perks

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportorder processingcustomer complaint resolutioninstallation troubleshootingsales supportrecord maintenanceRMA preparationproduct researchquote estimation

Soft Skills

customer satisfactioncommunication skillsorganizational abilitiesreasoning abilitiesindependent workcollaborative workdecision-making skillsattention to detail

Certifications

High School DiplomaGEDAssociate degree