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Sales Administrator
ASSA ABLOY Opening Solutions. Maintain strong relationships with commercial and channel customer segments, as well as key decision makers within developer and construction firm accounts.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Maintain strong relationships with commercial and channel customer segments, as well as key decision makers within developer and construction firm accounts.
- Increase sales opportunities by actively identifying, cultivating, and converting referrals, and by upselling complementary products and services when appropriate.
- Process customer orders, amendments, warranty requests, and concessions accurately and within defined timelines.
- Review and interpret order documentation to validate configurations, pricing, and product specifications.
- Enter and maintain orders within CRM (Salesforce) and ERP systems (SAP).
- Update orders with changes to pricing, scheduling, shipping, and product details.
- Ensure all orders follow company guidelines relating to pricing, discounts, and terms.
- Serve as the primary point of contact for customer inquiries related to orders, pricing, availability, and delivery status.
- Resolve billing, shipping, and order-related issues in collaboration with internal teams.
- Manage escalated customer concerns and provide timely, professional solutions.
- Deliver exceptional customer service during every interaction.
- Prepare and distribute accurate customer quotes.
- Maintain organized records of quotes, sales documents, and supporting customer files.
- Review and manage required documents for contract or insurance-related projects.
- Create and maintain project folders for downstream handoff.
- Maintain accurate customer, product, and pricing information in CRM, ERP, and shared systems (e.g., OneDrive).
- Support data uploads for new projects and system updates.
- Manage and maintain vendor portals, ensuring accurate and timely data entry.
- Act as a liaison between Sales, Operations, and Customer Support teams.
- Coordinate shipments, freight requirements, and special customer needs with Operations.
- Participate in sales, operational, and cross-functional meetings.
- Assist in developing and maintaining Standard Operating Procedures (SOPs).
Requirements
What you’ll need- Associate or bachelor’s degree preferred.
- 2 + years of experience in sales administration, order management, or customer service.
- Experience in manufacturing, construction, or similar industries preferred.
- Proficiency in Microsoft Office and CRM systems (Salesforce) and ERP systems (SAP or equivalent).
- Strong verbal and written communication skills.
- Ability to work effectively with customers and cross-functional teams.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience working in a high-volume, deadline-driven environment.
- Familiarity with sales reporting, scheduling, and data analysis.
Benefits
Comp & perks- Professional development opportunities
- Flexible working hours
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales administrationorder managementcustomer servicedata analysissales reportingscheduling
Soft Skills
communication skillscustomer relationship managementproblem-solvingorganizational skillsmultitaskingcollaboration
Certifications
associate degreebachelor's degree