Customer Experience Specialist

. You will play a pivotal role in ensuring our customers have a seamless experience from onboarding through ongoing support.

Posted 4/30/2026full-timePlano • Texas • 🇺🇸 United StatesJuniorWebsite

Key responsibilities & impact

You will play a pivotal role in ensuring our customers have a seamless experience from onboarding through ongoing support.
You’ll be the bridge between our customers and the company, addressing their needs, resolving issues, and providing timely solutions.
This role combines remote support work with occasional construction site visits to enhance customer satisfaction.

What you’ll need

1 year’s experience in business to business direct sales/customer service
Basic understanding of technical concepts including back-end systems, software integrations, and user experience flows
Preferred experience selling and performing customer service for complex IT solutions including integrations with different platforms.

Comp & perks

Travel: Approximately 30% travel required for on-site visits, customer meetings, and training sessions.
Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
On-Site Visits: Conduct on-site visits to assist with customer onboarding, product installations, and training.
Remote Assistance: Assist customers remotely by troubleshooting technical issues, guiding them through product features, and addressing concerns.
Customer Relationship Management: Build strong relationships with customers, understanding their unique needs and challenges.
Technical Skills: You will have a minimum of 1 year’s business to business direct sales/customer service experience, be intelligent, well presented and confident.

ATS Keywords

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Hard Skills & Tools

technical conceptsback-end systemssoftware integrationsuser experience flowsIT solutionscustomer service

Soft Skills

customer supportproblem solvingcommunicationcustomer satisfactionrelationship management