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Registration Analyst
ASSA ABLOY Opening Solutions. Reviewing incoming certificate applications in the web‑based system for completeness .
About the role
Key responsibilities & impact- Reviewing incoming certificate applications in the web‑based system for completeness
- Performing Identification & Authentication (I&A) checks at required levels
- Processing incoming mail and matching supporting documents to pending applications, including specialized request forms, notarized forms, disputes, and other documentation
- Reviewing notarized documentation for completeness and verifying notary validity through appropriate agencies
- Recording and maintaining certificate applications, agreements, exceptions, revocations, disputes, and customer files
- Meeting productivity targets established by management
- Contacting customers to resolve application discrepancies or missing information
- Participating in annual goal‑setting, performance evaluations, and other ongoing development activities
- Supporting continuous improvement of processes and providing feedback to leadership as needed
- Performing other duties as assigned
Requirements
What you’ll need- High school diploma or GED
- Minimum 1–3 years of customer service and/or administrative office experience
- Proficiency in English (written and verbal)
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Windows operating systems
- Ability to type a minimum of 50 words per minute
- Excellent verbal and written communication skills with a strong customer service background
- Ability to securely handle sensitive and confidential customer data
- Ability to work flexible hours based on business needs
Benefits
Comp & perks- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrative office experiencetyping (50 words per minute)document verificationdata handling
Soft Skills
communication skillsproblem-solvingattention to detailflexibilityteam collaboration
Certifications
high school diplomaGED