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Customer Support – Order Processing
ASSA ABLOY Opening Solutions. Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship .
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship
- Verifying pricing, product availability, and shipping methods with customers
- Monitoring backorders and coordinating their release when items become available
- Collaborating with the Operations Manager to expedite backordered items as necessary
- Following up with customers to obtain required shipping documentation
- Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations
- Providing customers with timely updates on order confirmations, invoices, and tracking information
- Responding to customer inquiries regarding stock, pricing, and order-related matters
- Generating and issuing daily invoices
- Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements
- Answering customer calls and emails promptly, delivering professional support
- Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues
- Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages
- Maintaining an organized workspace and managing documentation for orders prior to shipment
- Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day
- Supporting the annual physical inventory process, including counting and reconciliation
- Performing additional tasks and responsibilities as assigned by management to support operational goals
Requirements
What you’ll need- High School Diploma or GED required
- Minimum of 2 years of experience in customer support or administration
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Self-motivated with a results-oriented approach
- Ability to work in a team structure
- Ability to communicate verbally and written with people inside and outside an organization
- Ability to plan, organize, and prioritize work
- Ability to obtain and process information
- Previous experience in order processing or customer support
- Strong communication and interpersonal skills to manage customer relationships
- Proficiency in ERP systems and Microsoft Office tools
- Detail-oriented with excellent organizational and problem-solving skills
- Ability to work effectively under pressure and meet deadlines
Benefits
Comp & perks- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingexport documentationshipping documentationinvoice generationbackorder managementcustomer supportproblem-solvingdata processinginventory reconciliation
Soft Skills
communication skillsinterpersonal skillsorganizational skillstime-managementself-motivatedresults-orientedteamworkplanningprioritizationattention to detail
Certifications
High School DiplomaGED