Technical Support Specialist – Automated Door and Gate Systems
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Oberursel • Germany
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About the role
- Technical support: Hotline for door and gate automation, including telephone assistance with mechanical installations, wiring, parameter configuration, troubleshooting and safety checks.
- Troubleshooting: Resolving issues with door and gate automation systems, both remotely by phone and on-site at installation sites when required.
- Complaint management: Handling and coordinating customer complaints to ensure fast and effective resolution.
- Repairs & installation: Carrying out repairs and installations, as well as managing and supplying spare parts.
- Warehouse support: Assisting with warehouse tasks, such as transporting and organizing spare parts.
Requirements
- Completed training as a mechatronics technician (Mechatroniker) or an equivalent qualification in the electrotechnical field.
- Experience in metalworking (e.g., grinding, cutting) and ideally experience in door and gate automation.
- Solid knowledge of electrical wiring in both low- and high-voltage systems.
- Experience in similar technical roles, preferably in HVAC, access control systems, industrial automation, or automotive repair.
- Excellent German language skills, both written and spoken; good English skills; and proficiency with common IT systems, particularly Microsoft Office.
Benefits
- Interesting, autonomous responsibilities across a diverse range of tasks.
- Attractive compensation package and flexible working hours.
- Comprehensive onboarding and opportunities for personal development.
- Modern working environment within a dynamic team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechatronicselectrotechnical qualificationmetalworkingelectrical wiringlow-voltage systemshigh-voltage systemsdoor automationgate automationHVACindustrial automation
Soft Skills
customer complaint managementtroubleshootingcommunicationproblem-solvingorganization