ASSA ABLOY Opening Solutions

Customer Service Representative

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: Columbia • South Carolina • United States

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About the role

  • Communicate with all team members within customer service
  • Answer incoming calls for multiple locations
  • Serve as primary point of contact for all Columbia and Charleston service
  • Ability to schedule multiple trucks for service and install (commercial and residential)
  • Ability to respond to vendor and customer inquiries via email, phone and other communications
  • Track ordered materials
  • Prepare customer tickets for invoicing
  • Schedule Fire Door Drop test and preventive maintenance
  • Update and maintain operational open service spreadsheet
  • Process credit card payments
  • Assist Field Operations Manager as needed

Requirements

  • Minimum of two years’ experience estimating commercial, industrial, or related service and repair projects
  • Strong written and oral communications skills, presentation skills and the ability to quickly adapt
  • Strong understanding of scheduling projects
  • Ability to build strong relationships on all levels, internally and with customers and suppliers
  • Strong analytical and creative problem-solving abilities, and a hands-on approach to business
Benefits
  • Professional development opportunities
  • Regular feedback
  • Training and development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
estimatingschedulinginvoicingcredit card processingproject management
Soft Skills
communicationpresentationrelationship buildinganalytical skillsproblem-solvingadaptability