ASSA ABLOY Opening Solutions

IT Operations Engineer

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: Brookfield • Wisconsin • United States

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Tech Stack

iOS

About the role

  • Own and manage incoming Help Desk requests (onsite & remote)
  • Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
  • Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
  • Coordinate new hire setups and employee departures
  • Install, maintain, and retire desktop hardware and software
  • Manage Active Directory users, assets, and inventory
  • Test and deploy hardware/software upgrades
  • Support secure access, including badge/fob activation

Requirements

  • Bachelor’s degree in IT, Computer Science, or related field
  • 3–5 years of Help Desk or Desktop Support experience
  • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
  • Proven troubleshooting skills and a customer-first mindset
  • Comfortable supporting executives to frontline employees
  • Organized, adaptable, and able to juggle multiple priorities
  • Experience supporting multiple facilities and remote users (Nice to Have)
  • Hardware/software rollout experience (Nice to Have)
  • Microsoft or Help Desk certifications (Nice to Have)
  • Exposure to networking, security, and patch management tools (Nice to Have)
Benefits
  • Work with a collaborative, high-performing IT team
  • Variety in your day—support, projects, and problem-solving
  • Limited travel, steady growth opportunities, and meaningful impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Help Desk supportDesktop SupportWindows OSMicrosoft 365Active Directorytroubleshootinghardware/software installationmobile device supportremote access toolshardware/software upgrades
Soft Skills
customer-first mindsetorganizational skillsadaptabilitymulti-taskingsupporting executivescommunication skills
Certifications
Microsoft certificationsHelp Desk certifications