ASSA ABLOY Opening Solutions

Customer Service Representative I – Front Line Associate

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: New Haven • Connecticut • United States

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About the role

  • Greeting callers warmly and professionally
  • Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible
  • Route necessary calls accurately the first time
  • Learn the required tools to assist callers in a timely and efficient manner
  • Assist the CSM where required to continuously improve the callers’ experience

Requirements

  • Associate’s degree required
  • Must be comfortable learning new computer software
  • Prior experience in customer service / technical support roles
  • Excellent verbal and written communication skills
  • Strong multitasking and organizational abilities
  • Proficient with Microsoft Office and common office systems
  • Possesses a passion for helping others and is extremely comfortable fielding a wide variety of calls
  • Sound judgment in selecting methods and/or techniques for obtaining solutions
  • Friendly, approachable, and service‑oriented attitude
  • Strong problem‑solving skills
  • Strong Communications and time management skills
  • Experience with Brightmetrics, ShoreTel or any modern call handling software a plus .
Benefits
  • Competitive compensation and benefits package which includes multiple healthcare options
  • Tuition reimbursement
  • Matching 401k
  • Generous holiday schedule
  • Paid time off to refresh and recharge
  • Employee pricing on our products and discount programs for travel, entertainment, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportmultitaskingorganizational abilitiesproblem-solvingcommunication skillstime management
Soft Skills
verbal communicationwritten communicationfriendly attitudeapproachableservice-orientedpassion for helping otherssound judgment
Certifications
Associate’s degree