Customer Service Representative I – Front Line Associate

ASSA ABLOY Opening Solutions

Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. Responsible for delivering exceptional service, coordinating requests, and ensuring a welcoming experience.

Posted 4/19/2026full-timeNew Haven • Connecticut • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Greeting callers warmly and professionally
Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible
Route necessary calls accurately the first time
Learn the required tools to assist callers in a timely and efficient manner
Assist the CSM where required to continuously improve the callers’ experience

Requirements

What you’ll need

Associate’s degree required
Must be comfortable learning new computer software
Prior experience in customer service / technical support roles
Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Proficient with Microsoft Office and common office systems
Possesses a passion for helping others and is extremely comfortable fielding a wide variety of calls
Sound judgment in selecting methods and/or techniques for obtaining solutions
Friendly, approachable, and service‑oriented attitude
Strong problem‑solving skills
Strong Communications and time management skills
Experience with Brightmetrics, ShoreTel or any modern call handling software a plus .

Benefits

Comp & perks

Competitive compensation and benefits package which includes multiple healthcare options
Tuition reimbursement
Matching 401k
Generous holiday schedule
Paid time off to refresh and recharge
Employee pricing on our products and discount programs for travel, entertainment, and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical supportmultitaskingorganizational abilitiesproblem-solvingcommunication skillstime management

Soft Skills

verbal communicationwritten communicationfriendly attitudeapproachableservice-orientedpassion for helping otherssound judgment

Certifications

Associate’s degree