Customer Care Representative – Level 1

ASSA ABLOY Opening Solutions

Customer Service Representative ensuring satisfaction for ASSA ABLOY clients while processing orders and providing support. Work involves collaboration with internal teams and external partners in Orlando, Florida.

Posted 4/16/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide front-line support, follow up and assist with resolutions ensuring customer satisfaction.
Process orders and handle customer inquiries by providing general and technical information.
Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
Help to assess and research customer issues and resolve them in a timely manner.
Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders.
Communicate with customers on discrepancies and/or delivery conflicts.
Provide support for account management and help maintain strong customer relationships.
Participate in training sessions to enhance product knowledge and customer service skills.
Participate in a safe and harmonious working environment.
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
Other projects and assignments, as needed.

Requirements

What you’ll need

High School degree or GED equivalent required.
Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
Previous experience within customer service within a manufacturing / production environment would be a plus.
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
Demonstrated track record of being a self-starter or being resourceful.
Excellent communication and time management skills.
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word.
Knowledge or exposure to ERP systems and shipping software a plus.

Benefits

Comp & perks

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingtechnical informationproblem-solvinganalytical skillsattention to detailmultitaskingtime managementoperational excellencesubject-matter expertise

Soft Skills

communicationself-starterresourcefulnesscustomer relationship managementteam coordinationtraining participationadaptabilitycustomer satisfaction focusconflict resolutionengagement

Certifications

High School degreeGEDBachelor’s degreeBusiness studiesEngineering studies