ASSA ABLOY Opening Solutions

Customer Care Representative – Level 1

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Provide front-line support, follow up and assist with resolutions ensuring customer satisfaction.
  • Process orders and handle customer inquiries by providing general and technical information.
  • Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
  • Help to assess and research customer issues and resolve them in a timely manner.
  • Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
  • Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders.
  • Communicate with customers on discrepancies and/or delivery conflicts.
  • Provide support for account management and help maintain strong customer relationships.
  • Participate in training sessions to enhance product knowledge and customer service skills.
  • Participate in a safe and harmonious working environment.
  • Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
  • Other projects and assignments, as needed.

Requirements

  • High School degree or GED equivalent required.
  • Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
  • Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
  • Previous experience within customer service within a manufacturing / production environment would be a plus.
  • Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
  • Demonstrated track record of being a self-starter or being resourceful.
  • Excellent communication and time management skills.
  • Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
  • Ability to multitask and prioritize projects under tight time deadlines.
  • Proficiency in Outlook, Excel, and Word.
  • Knowledge or exposure to ERP systems and shipping software a plus.
Benefits
  • Competitive Salary
  • Paid Vacation, Sick Time, and paid Company Holidays
  • Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
  • 401(k) Program with company contributions
  • Tuition Reimbursement, Learning and Career Development opportunities
  • Flexible Spending
  • Employee Assistance Program
  • Discount portal
  • Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder processingtechnical informationproblem-solvinganalytical skillsattention to detailmultitaskingtime managementoperational excellencesubject-matter expertise
Soft Skills
communicationself-starterresourcefulnesscustomer relationship managementteam coordinationtraining participationadaptabilitycustomer satisfaction focusconflict resolutionengagement
Certifications
High School degreeGEDBachelor’s degreeBusiness studiesEngineering studies