Solutions Engineer, Extended Access Technologies
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • United States
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About the role
- Serving as a technical expert within the Sales team, enhancing customer engagements with technical knowledge and project management skills.
- Developing and delivering comprehensive technical solutions for customers, leveraging a deep understanding of HID Global's hardware, software, and services, while overseeing project lifecycles to ensure successful delivery.
- Preparing detailed proposal documentation for large and complex projects, focusing on system integration, project management, and customer value maximization.
- Interpreting complex customer requirements in collaboration with regional sales, product managers, and systems teams to devise effective solutions, managing project timelines and deliverables.
- Providing essential technical information for quotes, tenders, and information requests, facilitating the sales process.
- Architecting, validating, and documenting leading biometric solutions in partnership with Product Management, Services, and Engineering teams, managing projects to meet customer expectations.
- Acting as HID Global’s pre- and post-sales technical liaison, providing consultative support to Sales, Partners, and Customers, and ensuring effective technical communication and handoff across project phases (handoff to post-sales support teams).
- Engaging in professional and technical development activities to stay at the forefront of technology trends and project management best practices.
- Liaising with Product Management and Engineering teams to tailor solutions that meet specific customer requirements, ensuring effective project delivery.
- Representing HID Global’s technical capabilities at trade shows, road shows and internal meetings, responsible for presentations and demonstrations
- Collaborating with a broader team of skilled presales and solutions engineers on a weekly basis, assisting each other in processes, solutioning, and projects
- Collaborating and supporting regional sales managers as they travel and interact with clients – leading product technology demonstrations and driving technical discovery and alignment
- Focusing on commercial biometric solutions that demonstrate HID’s unique ability to sole-source the identity trust and verification (passenger verification solutions through HID document reading hardware coupled with biometric verification technologies)
- Attending technology tradeshows (both US and occasionally international), supporting technical demonstrations to showcase HID solutions.
- Consistently relaying market trends and new feature requirements to Product Management
Requirements
- Bachelor’s degree in related fields of computer information systems is required
- Minimum 5 years of experience in a similar role with a focus on Requirements Analysis and Software Requirements gathering (in either a Presales role or professional services role).
- Minimum 3 years of experience in a similar role with a focus on server / client solution architecture
- Excellent verbal and written communication skills.
- Ability to creatively engineer solutions to solve customer problems, with a strong problem-solving aptitude focused on selling to customer needs.
- Deep product knowledge and understanding of the Product Development lifecycle.
- Excellent presentation skills and understanding of enterprise computer networking standards
- Solid technical knowledge of Microsoft Windows and Linux Server platforms, including practical understanding of Networking architectures and protocols (TCP/IP, FTP, SMTP, HTTPS).
- Proven experience with computer language or scripting technologies (as required for creating or modifying existing demo solutions for customer-facing demos or tradeshows)
- Proven use of a software development platform or compiler
- Proven experience in a technical lead role whereby individual took responsibility for configuring and testing internal solutions or product for a server/client architecture.
- Ability to organize and manage multiple projects and tasks simultaneously, working independently and capable of learning new concepts on one's own.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Requirements AnalysisSoftware Requirements gatheringserver/client solution architectureNetworking architecturesTCP/IPFTPSMTPHTTPSMicrosoft WindowsLinux Server
Soft Skills
verbal communicationwritten communicationproblem-solvingpresentation skillsproject managementcreativitycollaborationcustomer engagementtechnical communicationorganizational skills
Certifications
Bachelor’s degree in computer information systems