ASSA ABLOY Opening Solutions

Workstream Lead – Sales and Customer Service

ASSA ABLOY Opening Solutions

full-time

Posted on:

Location Type: Office

Location: Espoo • Finland

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Job Level

Senior

Tech Stack

ERP

About the role

  • Serve as the regional subject matter expert and operational lead for rollouts within the SAP S/4HANA ERP program.
  • Oversee the regional deployment of the Quote to Cash and Service to Close processes from design through realization, acting as the regional extension of the Global Workstream Manager.
  • Support local business units in adopting the global processes defined in the ERP template and identify local business requirements where solution enhancements may be needed.
  • Lead regional rollouts of the SAP S/4HANA Quote‑to‑Cash and Service‑to‑Close processes, including analysis, design, system build, data migration, testing, training, cutover, go‑live, and hypercare.
  • Facilitate workshops for process design, fit‑to‑standard analysis, gap identification, and solution definition, acting as the regional extension of the Workstream Manager.
  • Ensure delivery quality and governance by maintaining clear documentation, validating business readiness, coordinating dependencies, and adhering to program milestones.
  • Drive change and stakeholder management by supporting process adoption and training, collaborating with business areas, IT teams, and partners, and helping balance scope, cost, quality, and timelines.

Requirements

  • Strong functional expertise in Sales and Customer Service processes, including hands‑on experience with Quote‑to‑Cash and Service‑to‑Cash.
  • Extensive ERP rollout experience across all phases, including global template deployment, localization, coordination with system integrators, and working in complex global or multi‑regional environments.
  • Excellent leadership and communication skills, with the ability to facilitate workshops, build stakeholder alignment, simplify complex topics, and ensure quality, governance, and value delivery.
  • Ability to ensure high quality data migration, including maintaining accurate and well structured customer data and understanding how data flows between different systems.
  • Flexibility, including willingness to travel frequently within the region and fluency in written and spoken English.
  • Experience with SAP S/4HANA—particularly in MM, SD, SM, and BRIM, along with a broad understanding of adjacent modules and relevant third party integrations is considered an advantage.
Benefits
  • Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
  • A competitive salary and benefits package.
  • A dynamic and inclusive work environment.
  • The chance to make a meaningful impact in attracting and retaining top talent.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP S/4HANAQuote-to-CashService-to-Closedata migrationsystem buildtestingtrainingcutovergo-livehypercare
Soft Skills
leadershipcommunicationstakeholder managementfacilitationchange managementcollaborationquality assurancegovernanceproblem-solvingflexibility