Operations Administrator

ASSA ABLOY Opening Solutions

. Organise a team of installation engineers from organising diaries, project progress, customer liaison and to ensure all engineering activities are compliant, efficient and as per company procedures.

Posted 4/9/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Organise a team of installation engineers from organising diaries, project progress, customer liaison and to ensure all engineering activities are compliant, efficient and as per company procedures.
Assist with any other operational tasks such as invoicing, ad-hoc tasks set by the Operational Management and any reporting requirements to the business.
Co-ordination and evaluation of the engineers’ performance.
Responsibilities include planning, assigning and directing work, appraising performance, addressing customer complaints, resolving problems and initiating meetings.
Conduct site visits to assess method and quality of work and provide engineers with meaningful feedback.
Conduct engineer meetings, training workshops and lesson learned exercises.
Provide guidance and support to engineers.
Ensure site plans, drawings and project minutes are available for engineers to refer to where relevant.
Ensure that on job completion, systems are tested, and customers are effectively trained and provided with relevant documentation.
Prepare method statements and risk assessments.
Ensure all working practice adheres to current health and safety requirements.
Support office colleagues with technical information.
Ensure systems are installed to specification, within agreed timescales and within budget.
Be the point of contact for key high-profile sites.
Present new ideas and suggestions and spot business opportunities.
Attend meetings either externally ‘on site’ or within own office environment.
Consistently update own technical knowledge.
Perform any other duties that may be assigned on an ‘as needed’ basis. Ad-hoc reporting

Requirements

What you’ll need

Be able to demonstrate scheduling and organisational skills
Good interpersonal skills to liaise with stakeholders
Be able to work part of a team
Microsoft 365 (Essential)
Experience in Security/Intruder Industry (Preferred)
Project Management, Scheduling and customer service skills.
Holds a valid driving licence.
Must pass a security vetting check to BS7858.
Previous experience of managing engineers preferable

Benefits

Comp & perks

1-hour lunch break
professional development opportunities
flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementschedulingcustomer servicemethod statementsrisk assessmentsengineering performance evaluationtechnical knowledge

Soft Skills

organisational skillsinterpersonal skillsteamworkproblem-solvingcommunicationleadership

Certifications

valid driving licencesecurity vetting check to BS7858