Customer Service Coordinator
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Ashford • United Kingdom
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About the role
- Follow up on quotations to assess potential order conversion and provide status reports.
- Monitor contract progress and maintain records of each enquiry.
- Assist with the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
- Record client and enquiry details, acting as the first point of contact.
- Liaise with customers to clarify requirements and ensure accurate data entry.
- Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.
- Ensure all enquiries are addressed within 24–48 hours of receipt.
- Maintain detailed records of project status and client communications.
- Update enquiry details and support the quote process with relevant information.
- Keep customer data accurate and up to date in the system.
Requirements
- Proven experience in customer service or administrative roles.
- Familiarity with quotations or estimations (preferred).
- Strong analytical skills and attention to detail.
- Flexibility to adapt to changing priorities and deadlines.
- Excellent organisational and multitasking abilities.
Benefits
- Learning and career development opportunities.
- Competitive salary and incentive bonus scheme.
- Company pension scheme (7% employer contribution, rising to 12%).
- 25 days annual leave + Holiday Flex Scheme.
- Death in Service Benefit.
- Long Service Award.
- Cycle to Work Scheme.
- Childcare Vouchers.
- Employee Assistance Programme.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
analytical skillsattention to detailflexibilityorganisational abilitiesmultitaskingcustomer serviceadministrative skills