Customer Support Specialist/Sourcing
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Fort Lauderdale • Florida • United States
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Salary
💰 $20 - $26 per hour
Job Level
About the role
- Taking care of our customer service is identified as main management responsibility
- Handle the shared inbox and eStore operations to ensure timely and accurate responses
- Process quotes, sales orders, and purchase orders efficiently on a daily basis
- Manage both incoming and outgoing calls, ensuring a professional and customer-focused approach
- Support the supervisor/manager in developing team knowledge and skills to handle customer inquiries, support requests, and issue resolution effectively
- Administrative duties such as managing office supplies and assisting with office coordination
- Perform additional responsibilities and special projects as assigned
Requirements
- 1+ years’ experience in customer service role
- Proficiency in SAP a plus
- Microsoft Office skills (e.g., Excel, Outlook, etc.)
- Strong organizational skills
- Capable of completing tasks within appropriate turnaround times
- Must be able to talk, listen and speak clearly on telephone
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid time off
- additional employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceSAPMicrosoft OfficeExcelOutlooksales orderspurchase ordersissue resolutionadministrative duties
Soft Skills
organizational skillscommunicationcustomer-focusedteam developmenttask completion