Customer Service Representative I
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • United States
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Tech Stack
About the role
- Serving as the primary point of contact for internal and external customers, providing prompt and effective support via phone and email.
- Accurately documenting customer interactions and order-related activities in company systems.
- Resolving customer inquiries and pre-booking holds to support timely and accurate order processing.
- Maintaining compliance with HID Global policies, procedures, and service standards.
- Collaborating with Regional Sales, Inside Sales, Order Management, and cross-functional partners to resolve customer orders and communicate updates clearly and professionally.
- Developing and maintaining a strong understanding of HID products, services, systems, and processes.
- Participating in ongoing training and professional development to enhance product knowledge and customer service effectiveness.
- Demonstrating a customer-centric mindset while managing multiple tasks with efficiency and attention to detail.
Requirements
- Minimum of two (2) years of customer service experience
- High school diploma or equivalent
- Fluency in English with strong verbal and written communication skills
- Demonstrated ability to multitask, exercise sound judgment, and maintain attention to detail
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
- Commitment to professional business etiquette and high standards of customer service
- Associate or bachelor’s degree in Business, Technology, or a related field is preferred
- Experience with Salesforce, Oracle, or other CRM/order management systems is preferred
- Prior experience supporting sales or operations teams in a fast-paced environment is preferred
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingdocumentationmultitaskingattention to detailMicrosoft OfficeSalesforceOracleCRMbusiness etiquette
Soft Skills
communicationcustomer-centric mindsetsound judgmentcollaborationprofessionalism
Certifications
high school diplomaassociate degreebachelor's degree