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Service Sales
ASSA ABLOY Opening Solutions. Interface with customers, field technicians as well as other departments and management level associates.
About the role
Key responsibilities & impact- Interface with customers, field technicians as well as other departments and management level associates.
- Focus on customer service.
- Grow local services business by developing new account opportunities.
- Maintain existing relationships with existing customers within the territory.
- Maintain open communication with customers regarding work schedule and meeting expectations.
- Meet monthly and quarterly service sales quota.
- Meet monthly and quarterly service quoting quota.
- Understand the company’s quoting and CRM process and systems.
- Submit forecast and reports in a timely legible manner.
- Strong communication, time management, negotiation and follow-up skills.
- Call on local end users continually (in-person visits).
- Maintain relationships with major customers.
- Foster relationships with new prospects.
- Provide customers with all requested service reports.
- Understanding of AAADM Certification.
- Knowledge and understanding of door hardware/electric door hardware.
- Involved in any/all customer complaints and resolution process.
- Knowledge of competition's pricing, strengths, and weaknesses.
- Join and maintain professional associations to enhance selling opportunities.
- Complete understanding of workflow with Dispatch/Administrative Assistant.
Requirements
What you’ll need- Marketing or business degree preferred.
- 2-3 years’ experience in a business development/sales environment.
- Must demonstrate a high level of organization.
- Ability to work well within a group in a team environment.
- Self-motivating, problem-solving, capable of managing multiple projects.
- Professional appearance.
- Positive attitude. Grace under pressure.
- Accuracy and attention to detail.
- Sharp analytical skills.
- Exceptional organization skills.
- Ability to take direction well.
- Excellent verbal communication skills.
- High-energy, results-oriented approach.
- Reliable and disciplined.
- Excellent follow-up skills.
- Working knowledge of MS Office Products.
- Familiarity with CRM systems.
Benefits
Comp & perks- Comprehensive Benefits
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days and 11 paid holidays
- Flexible scheduling for when life happens.
- Ongoing Training & Recognition
- Structured onboarding process.
- Access to online courses to keep your skills sharp and up to date.
- Length of Service awards to celebrate your milestones.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business developmentsalescustomer servicenegotiationtime managementproblem-solvinganalytical skillsattention to detailCRM systemsdoor hardware
Soft Skills
communicationorganizationteamworkself-motivatingpositive attitudereliabilitydisciplinefollow-upgrace under pressureability to take direction
Certifications
AAADM Certification