Quality Engineering Technician
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • United States
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About the role
- Collaborate effectively with cross‑functional teams including Engineering, Production, Supply Chain, and Customer Service.
- Generate and document Discrepant Material Reports (DMR), coordinate communication with suppliers and support disposition of materials.
- Assist quality inspectors in clarifying criteria, documentation, or testing requirements.
- Create, issue, and maintain Quality Alerts to communicate critical quality issues to production teams in a timely manner.
- Maintain assembly-related documents (forms, reference materials, photos, guides) in an organized, controlled structure.
- Ensure all photos used in documentation are current, clearly labeled, and include accurate timestamps.
- Ensure all drivers are calibrated as required, maintain calibration logs and escalate overdue calibration issues.
- Log customer complaints, perform root cause investigation as necessary, implement corrective actions and verify effectiveness.
- Supports customer service when information is needed for Customer Care Form (CCF).
- Support RMA reduction by identifying trends contributing to returns and support countermeasure implementation initiatives through data review and corrective actions.
- Performs process audits to ensure compliance with documented procedures.
- Supports training activities as needed (inspection methods, documentation, quality standards, etc.).
- Respond promptly to quality‑related issues on the assembly lines and assist with containment and disposition of non‑conforming material.
- Assist in continuous improvement projects as directed by Quality Management.
- Maintain accurate documentation in accordance with ISO 9001 and internal QMS requirements.
Requirements
- 2 Year Technical degree with a minimum of 3 or more years of related experience required or High School Diploma, with a minimum of 5 or more years of related experience plus additional formal related training.
- Basic understanding of Lean Methodology desired.
- Proficiency in MS Office
- Experience with MRP/ERP systems is desired
- For business and safety reasons, ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.
Benefits
- EMS will provide reasonable accommodations to such individuals unless doing so would impose an undue hardship on EMS or the individual is a direct threat.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Discrepant Material Reports (DMR)root cause investigationcorrective actionsprocess auditscalibrationdocumentationquality standardscontinuous improvementLean MethodologyISO 9001
Soft Skills
collaborationcommunicationproblem-solvingtrainingorganizationattention to detailcustomer servicepresentation skillsinterpersonal skillsresponsiveness
Certifications
Technical degreeHigh School Diploma