• Provide customer service in person and/or by telephone to customers in and around the Boston area.
• Troubleshoot and correct problems on devices/equipment, down to board level.
• Work closely with peers and support team to ensure customer expectations are met.
• Effectively execute troubleshooting instructions from higher level support.
• Perform field repairs on parking access and building access systems, software and/or hardware related.

Requirements

Must be at least 21 years old, with a valid driver’s license; have and maintain a driving record clean of any major or numerous violations.
Working knowledge of Windows Server 2008/2012/2016, SQL, Windows 7 and 10 and network and firewall configurations.
Proficiency in Microsoft Project, Excel and PowerPoint.
Must be able to complete SKIDATA technical certified training courses – within 24 months; or, has completed required certified courses in the technical career track.
High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience.

🔍 ATS Optimization Keywords
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Hard Skills

troubleshooting
field repairs
Windows Server 2008
Windows Server 2012
Windows Server 2016
SQL
Windows 7
Windows 10
network configurations
firewall configurations

Soft Skills

customer service
team collaboration
problem-solving
communication
execution of instructions

Certifications & Qualifications

SKIDATA technical certification

Field Service Technician

Field Service Technician