Senior Technical Account Manager

Aspirion

Technical Account Manager focusing on post-implementation support and optimizing client data integrations. Collaborating with cross-functional teams to resolve technical issues and improve workflows.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $105,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health
Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality
Translate client technical needs into clear internal requirements, user stories, and execution plans
Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing
Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success
Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions
Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance
Identify opportunities to reduce manual processes and improve operational efficiency
Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams
Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, Information Systems, Business, Computer Science, or a related field preferred
5+ years of experience in Technical Account Management, Client Success, Healthcare Technology, Implementations, or related roles
Strong understanding of data workflows, integrations, reporting logic, and system processes
Experience working in cross-functional environments with Product, Data, and Operations teams
Excellent communication skills with the ability to explain technical concepts to non-technical audiences
Strong problem-solving, organizational, and stakeholder management skills.

Benefits

Comp & perks

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Hard Skills & Tools

Data AnalysisFile WorkflowsReporting LogicSystem FunctionalityTechnical Requirements TranslationOperational Efficiency ImprovementFile Ingestion ManagementVendor ManagementUser Stories DevelopmentProcess Improvement

Soft Skills

Excellent CommunicationOrganizational SkillsStakeholder Management