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About the role
Key responsibilities & impact- Own end-to-end credentialing for clinicians/providers across multiple states and payers (as applicable), including new credentialing, recredentialing, and ongoing maintenance.
- Supervise and coach credentialing staff to maintain high performance standards and ensure timely provider onboarding
- Collaborate with client success team and directly with clients to streamline credentialing and onboarding workflows to build and sustain client relationships
- Create and maintain SOPs, checklists, and QA processes to ensure accuracy, completeness, and audit readiness.
- Partner with HR and Recruiting teams to align hiring timelines with credentialing processes
- Create and maintain tracking reports, performance standards, and measure outcomes in collaboration with the Credentialing and service lines
- Collaborate with Compliance/Legal to ensure adherence to external compliance where required and internal policies.
- Promote continuous process improvement and customer service excellence
- Ensure compliance with employment laws, HR policies, and affirmative action requirements
- Develop, implement, and administer credentialing documentation, identify issues, and follow up for resolution departmental policies and procedures
- Maintain integrity, accuracy, and completeness of credentialing databases
Requirements
What you’ll need- 3+ years of experience in Client Access
- Proven experience in leadership, including growing a team
- Experience building a Client Access function or materially maturing an existing program
- Experience with mergers and acquisitions and supporting a diverse workforce required; healthcare/medical billing preferred
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credentialingrecredentialingSOP creationQA processesperformance measurementcompliance adherenceprocess improvementdocumentation administrationdatabase management
Soft Skills
leadershipcoachingcollaborationclient relationship managementcustomer service excellenceproblem-solvingorganizational skills
