Call Center Operator I, Bilingual – Khmer

Asian Pacific Health Care Venture, Inc.

Call Center Operator managing incoming patient calls for APHCV. Assisting with appointment scheduling and patient inquiries while ensuring compliance with clinic protocols.

Posted 7/28/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication and data management, ensuring accurate documentation and effective routing of calls. Capable of handling patient inquiries and scheduling with attention to detail and adherence to policies.

Highest-signal resume keywords

Proficiency In Written And Verbal EnglishTargeted Language KhmerCustomer Service ExperienceData Entry AccuracyCalifornia Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telephone Call ManagementPatient RegistrationEligibility VerificationNextGen EPM Alerts ManagementAutomated Reminder Call Testing

Soft Skills

Effective CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

I2itrack SystemPatient PortalTelephone Call TemplatePark, Paging And Voicemail Systems

Certifications & Qualifications

Completion Of APHCV Health Assessment FormDOJ Background Check

Industry Keywords

Community Based OrganizationManaged Care Medi-Cal InsurancePatient Chart CreationClinic Efficiency Optimization

About the role

Key responsibilities & impact

Answer incoming telephone calls for APHCV.
Retrieve telephone messages and follows up with appropriate actions.
Be responsible for testing the automated reminder call system on a weekly basis.
Run eligibility for new patients with managed care Medi-Cal insurance and instructs patients accordingly.
Screen telephone calls to ensure routing to the appropriate department or individual.
Make calls to reschedule and/or cancel appointments when necessary.
Conduct reminder calls.
Task Triage Nurses and Referral Nurses and also respond to the various tasks accordingly.
Utilize the Telephone Call template to document pertinent information and communication activities related to the patient’s call in a timely manner per policy and procedure.
Ensure complete and accurate data entry during telephone patient registration process.
Create globe account when scheduling an appointment for new patients (search and verify the patient information before creating new globe account to avoid duplication of records).
Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit.
Create and deactivates NextGen EPM alerts as needed.
Utilize park, paging and voicemail systems to ensure proper routing of telephone calls.
Provide general information about APHCV e.g. directions, scope of services, available programs and etc.
Attend and participate in clinic staff meetings and trainings: always come prepared with a notebook and a pen.
Respond to Patient Portal messages.
Conduct patient recall (such as inactive 13-month, CHDP, etc.) via i2itrack system and health plan member list.
Change and update Primary Care Provider for patients.
Forward patient’s concern and feedback to appropriate personnel within APHCV for resolution and optimization of clinic efficiency.
Performs other duties as assigned by supervisor(s).

Requirements

What you’ll need

Proficiency in written and verbal English and targeted language Khmer.
High school diploma and (preferably) 1-year minimum working experience in a Community Based Organization or Customer Service.
Legal authorization to work in the United States.
A valid California Driver’s license with clean records and access to insured automobile.
Completion of APHCV Health Assessment Form.
Completion of DOJ background check.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Asian Pacific Health Care Venture, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1986 🏥 Healthcare 🤝 Non-profit Healthcare
Non-profit Asian Pacific Health Care Venture, Inc. is a community health center that provides personalized, culturally accessible, evidence-based primary and specialty health care services to diverse communities. They offer comprehensive medical care including clinical services, obstetrics, pediatrics, enrollment assistance for health plans, wellness workshops, telehealth visits, and patient portal services across multiple health centers in the Los Angeles area. APHCV receives HHS funding and has Federal PHS Deemed status for certain health-related claims, emphasizing its nonprofit community health mission and multi-lingual culturally competent care. Call Center Operator I, Bilingual – Khmer Job not on LinkedIn 🔥 14 minutes ago 🏢🏡 Los Angeles – Hybrid 💵 $22 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer incoming telephone calls for APHCV.
Retrieve telephone messages and follows up with appropriate actions.
Be responsible for testing the automated reminder call system on a weekly basis.
Run eligibility for new patients with managed care Medi-Cal insurance and instructs patients accordingly.
Screen telephone calls to ensure routing to the appropriate department or individual.
Make calls to reschedule and/or cancel appointments when necessary.
Conduct reminder calls.
Task Triage Nurses and Referral Nurses and also respond to the various tasks accordingly.
Utilize the Telephone Call template to document pertinent information and communication activities related to the patient’s call in a timely manner per policy and procedure.
Ensure complete and accurate data entry during telephone patient registration process.
Create globe account when scheduling an appointment for new patients (search and verify the patient information before creating new globe account to avoid duplication of records).
Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit.
Create and deactivates NextGen EPM alerts as needed.
Utilize park, paging and voicemail systems to ensure proper routing of telephone calls.
Provide general information about APHCV e.g. directions, scope of services, available programs and etc.
Attend and participate in clinic staff meetings and trainings: always come prepared with a notebook and a pen.
Respond to Patient Portal messages.
Conduct patient recall (such as inactive 13-month, CHDP, etc.) via i2itrack system and health plan member list.
Change and update Primary Care Provider for patients.
Forward patient’s concern and feedback to appropriate personnel within APHCV for resolution and optimization of clinic efficiency.
Performs other duties as assigned by supervisor(s). 🎯 Requirements
Proficiency in written and verbal English and targeted language Khmer.
High school diploma and (preferably) 1-year minimum working experience in a Community Based Organization or Customer Service.
Legal authorization to work in the United States.
A valid California Driver’s license with clean records and access to insured automobile.
Completion of APHCV Health Assessment Form.
Completion of DOJ background check. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs