Customer Success Manager

Ash & Harris Executive Search

full-time

Posted on: 8/20/2025

Origin: • 🇺🇸 United States

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Mid-LevelSenior

About the role

Own and monitor the entire customer lifecycle, ensuring mutual success for the customer and Pluralsight.
Proactively anticipate and address customer needs, ensuring a frictionless renewal process and positioning accounts for growth.
Onboard new customers, helping them deploy the service and drive full adoption and utilization.
Utilize tools like Gainsight and Salesforce to monitor customer health, product utilization, and experience, taking timely corrective actions.
Build and establish lasting, trusted relationships with customers, including at the C-level.
Collaborate closely with Account Executives and Managers to execute on customer success plans and growth strategies.
Prepare and facilitate business reviews, trainings, webinars, and demos.
Travel up to 50% to meet with customers and support business needs.

Bachelor's Degree in Sales, Business, or a related field, or equivalent professional experience.
3-5 years of progressive customer success experience or in a similar field (e.g., sales, professional services, consulting, technical enablement).
Significant, hands-on experience working with Gainsight & Salesforce.
Experience implementing new processes within a customer success organization.
Experience in workforce development, skills-based learning, or the EdTech industry is highly preferred.
Proven experience building key customer and sales relationships, with exceptional skills at the C-level.
Deep understanding of SaaS customer success motions, including onboarding and adoption processes.
Exceptional communication, customer service, and relationship-building skills.
Self-motivated, organized, and capable of effective time management and prioritization in an entrepreneurial environment.
Basic technical knowledge of development and IT solutions.
Ability to operate effectively in a fast-paced, professional sales environment.