Customer Success Manager
TENEX.AI
Cyber Security
Customer Success Manager
Ash & Harris Executive Search
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own and monitor the entire customer lifecycle, ensuring mutual success for the customer and Pluralsight.
- Proactively anticipate and address customer needs, ensuring a frictionless renewal process and positioning accounts for growth.
- Onboard new customers, helping them deploy the service and drive full adoption and utilization.
- Utilize tools like Gainsight and Salesforce to monitor customer health, product utilization, and experience, taking timely corrective actions.
- Build and establish lasting, trusted relationships with customers, including at the C-level.
- Collaborate closely with Account Executives and Managers to execute on customer success plans and growth strategies.
- Prepare and facilitate business reviews, trainings, webinars, and demos.
- Travel up to 50% to meet with customers and support business needs.
Requirements
- Bachelor's Degree in Sales, Business, or a related field, or equivalent professional experience.
- 3-5 years of progressive customer success experience or in a similar field (e.g., sales, professional services, consulting, technical enablement).
- Significant, hands-on experience working with Gainsight & Salesforce.
- Experience implementing new processes within a customer success organization.
- Experience in workforce development, skills-based learning, or the EdTech industry is highly preferred.
- Proven experience building key customer and sales relationships, with exceptional skills at the C-level.
- Deep understanding of SaaS customer success motions, including onboarding and adoption processes.
- Exceptional communication, customer service, and relationship-building skills.
- Self-motivated, organized, and capable of effective time management and prioritization in an entrepreneurial environment.
- Basic technical knowledge of development and IT solutions.
- Ability to operate effectively in a fast-paced, professional sales environment.
