Tier 2 Technical Solutions Consultant

Ascent Pro Support

Tier 2 Technical Solutions Consultant providing technical support and training for a Mobility Solutions platform. Troubleshooting and assisting users in the U.S.

Posted 7/28/2026full-timeRemote • Iowa, Kansas, Montana, New York, Oklahoma, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and customer service, ensuring effective communication and problem resolution. Proficient in user management processes and documentation practices to enhance user experience and operational efficiency.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service ExcellenceMicrosoft Office ProficiencyAnalytical Problem-Solving SkillsUser Management Process Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportUser ManagementIncident ManagementProblem ManagementDocumentation SkillsTroubleshootingPassword ResetsBrowser ClearingTraining DevelopmentFeedback Documentation

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

Industry Keywords

Customer SupportTechnical SupportUser TrainingFeedback ManagementDocumentation

About the role

Key responsibilities & impact

Provide excellent customer service to internal and external users across the U.S. and Canada.
Provide access for internal and external users to the platform and supporting systems.
Call, email, and join video conference calls with customers to help troubleshoot issues.
Provide technical support including password resets and browser clearing.
Provide users with training on basic functionality of the systems.
Follow established User Management and Incident Management Processes.
Properly escalate and track unresolved issues, following the established Problem Management Process.
Follow up with customers, provide feedback, and persist to a satisfactory resolution.
Ensure proper recording, documentation, and closure of support issues.
Document and escalate feedback and suggestions using the established process.
Assist in the development and maintenance of technology-related guides, manuals, instructions, and training documentation.

Requirements

What you’ll need

2 years’ experience in the tech support field.
Excellent verbal and written communication skills.
Strong analytical, diagnostic, problem-solving, time-management, and organizational skills.
Proficient in Microsoft Outlook, Excel, PowerPoint, and Word; intermediate to advanced skills.
Able to work in a fast-paced, deadline-oriented environment.
Resourceful; able to work effectively with minimal supervision.
Able to follow issues all the way through resolution.
Able to collaborate in a team environment to complete required documentation projects.
Able to gracefully receive feedback.

Benefits

Comp & perks

Wellmark Blue Cross Blue Shield health, dental, and vision coverage; Ascent pays half the employee premium.
Nine paid holidays per year.
144 hours of paid time off per year, covering sick, vacation, and personal time.
401(k) available after one year of service.
Weekly paycheck with direct deposit.