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On-site Support Technician – Permanent
ArtemysTechnician providing N1/N2 support in workplace environments for an international pharmaceutical company. Diagnosing incidents and improving Service Desk processes with ITIL methodologies.
About the role
Key responsibilities & impact- Provide on-site user support (Tier 1 / Tier 2)
- Diagnose and resolve incidents (workstations, software, network)
- Handle emergencies with responsiveness and composure
- Install, configure and maintain IT equipment
- Assist users with clear, patient guidance
- Anticipate needs and recommend improvements
- Contribute to the standardization and optimization of the Service Desk (processes, ITIL, etc.)
Requirements
What you’ll need- 3 to 5 years' experience in on-site support
- Ideally experienced in a large enterprise environment
- Strong customer-service orientation and good interpersonal skills
- Able to manage priorities and handle urgent situations
- Comfortable working with demanding user environments
- Professional working proficiency in English (preferred)
Benefits
Comp & perks- Swile card (meal vouchers, transport and employee benefits)
- 12 RTT days (additional paid time off)
- Group health insurance
- Company profit-sharing
- HR support
- Close managerial support (Agile methodology)
- Company events: after-work socials, tech meetups, onboarding events, sporting events, gaming nights, etc.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user supportincident diagnosisIT equipment installationIT equipment configurationIT equipment maintenance
Soft Skills
customer service orientationinterpersonal skillspriority managementcomposure under pressureclear communication