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IT Technician
ARSIEM CorporationQuality Assurance Analyst supporting federal Microsoft 365 Contractor Support Services program. Monitoring quality control and compliance with contractor-side deliverables at ARSIEM Corporation.
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues.
- Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services.
- Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance.
- Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive.
- Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs.
- Assist with SharePoint Online administration and support.
- Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation.
- Assist with Proofs of Concept, pilot testing, service validation, and technical documentation.
- Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures.
- Contribute to bi-weekly status updates and monthly consolidated reporting.
Requirements
What you’ll need- Minimum 5 years of experience supporting Microsoft 365 cloud-based services in a large corporate or government environment.
- Experience providing hands-on technical support for M365 services such as SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune.
- Experience troubleshooting user issues, service incidents, platform performance, configurations, and operational problems.
- Experience with PowerShell scripting.
- Working knowledge of SharePoint Online administration.
- Knowledge of user permissions, data retention, compliance settings, and M365 governance concepts.
- Ability to communicate clearly with technical teams, end users, and business stakeholders.
- Ability to complete IRS MBI/security onboarding and required IRS security training.
Benefits
Comp & perks- For an overview of ARSIEM benefits, please visit https://www.arsiem.com/careers/
ATS Keywords
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Hard Skills & Tools
M365 supportPowerShell scriptingSharePoint Online administrationtroubleshootingtechnical supportPower BIPower AppsPower AutomateOneDrive for BusinessExchange Online
Soft Skills
communicationproblem-solvingcollaborationdocumentationreporting
Certifications
IRS MBI/security onboardingIRS security training