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Quality Assurance Analyst
ARSIEM CorporationQuality Assurance Analyst at ARSIEM supporting quality control and performance monitoring in Microsoft 365. Ensuring compliance with federal Microsoft 365 Contractor Support Services program deliverables.
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Support implementation and maintenance of the contractor’s Quality Control Plan.
- Monitor contractor performance against PWS requirements, deliverable schedules, quality standards, and QASP performance expectations.
- Review deliverables, reports, plans, schedules, technical documentation, and work products for accuracy, completeness, consistency, timeliness, and quality.
- Support development and quality review of the Project Management Plan, RACI chart, Integrated Master Schedule, transition-in documentation, transition-out documentation, GFE reports, status reports, and monthly consolidated reports.
- Track actions, issues, risks, mitigations, escalations, accomplishments, closures, customer feedback, and corrective actions.
- Support root cause analysis and non-recurrence tracking for defective, incomplete, late, or nonconforming work products.
- Coordinate with technical teams to ensure M365 deliverables and documentation align with contract requirements.
- Assist with Section 508 review of deliverables, as applicable.
- Maintain objective evidence supporting successful contract performance and CPARS outcomes.
- Support bi-weekly and monthly reporting activities.
Requirements
What you’ll need- Minimum 5 years of experience supporting Microsoft 365, IT service delivery, quality assurance, quality control, project controls, or technical documentation in a large corporate or government environment.
- Experience reviewing technical deliverables, project documentation, status reports, schedules, risks, and action-item tracking.
- Knowledge of Microsoft 365 cloud services, including SharePoint Online, OneDrive for Business, Exchange Online, Teams, Power Platform, Copilot, Azure/Azure AD, Intune, and related services.
- Experience supporting quality control processes, performance metrics, corrective actions, or process improvement.
- Excellent written and oral communication skills.
- Strong attention to detail and ability to manage deadlines across multiple deliverables.
- Ability to complete IRS MBI/security onboarding and required IRS security training.
Benefits
Comp & perks- For an overview of ARSIEM benefits, please visit https://www.arsiem.com/careers/
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality controlquality assuranceproject controlstechnical documentationroot cause analysisperformance metricsprocess improvementaction-item trackingSection 508 reviewcontract performance
Soft Skills
written communicationoral communicationattention to detaildeadline management
Certifications
IRS MBI/security onboardingIRS security training