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About the role
Key responsibilities & impact- Provide an excellent operational experience to both new and existing partners
- Implement standard core products and services according to specific client specifications
- Manage the configuration, release, and ongoing maintenance of our core software solutions
- Conduct quality assurance and testing of our products and services, always striving for continuous improvement
- Oversee the order, review, and roll-out of operational signage
- Collaborate cross-functionally with various Teams and Business Units (main stakeholders include Account Managers, Operations, Marketing, and R&D)
- Work actively within the CRM system to manage orders and requests, ensuring high data quality and accuracy
Requirements
What you’ll need- 1 to 3 years of work experience in a similar role (e.g., Customer Success, Technical Support, or B2B Corporate Support)
- Previous experience collaborating effectively across different internal departments
- Excellent verbal and written communication skills in Italian (local language) and proficiency in English
- Fluency in other EU languages is a strong advantage.
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
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Soft Skills
collaborationcommunicationquality assurancecontinuous improvementoperational experience