Support Technician

Arrive

L1 Support Technician managing incidents and requests as a first point of contact in Bologna. Collaborating with internal and external customers to ensure world-class service.

Posted 4/27/2026full-timeBologna • 🇮🇹 ItalyJuniorWebsite

About the role

Key responsibilities & impact

Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information
Contact third parties to log support calls, get updates on open support calls, or request technical support
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident
Assisting in internal and external customer report generation, including collating reports, managing users and passwords
Build strong relationships with customers, partners, suppliers, and internal colleagues
Work in a support team delivering remote support
Troubleshoot, diagnose, and resolve problems and/or assign them to the appropriate team to investigate and resolve

Requirements

What you’ll need

A customer orientated approach is critical for this role
A general technical understanding and familiarity with Google Workspace
One year of experience in a Service Desk or a Customer Support environment would be a distinct advantage
An IT background would be an advantage
Strong written and verbal communication skills to communicate in a clear, professional manner
Analytical problem-solving and the ability to follow the process
Technical mindset with a desire to enhance those skills
Being able to quickly learn industry standard and bespoke software to an advanced user level

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Support for reinvestment in public transport and green space

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

remote diagnostic teststroubleshootingproblem-solvingtechnical supportreport generationuser managementincident loggingSLA managementcommunicationanalytical skills

Soft Skills

customer orientationrelationship buildingwritten communicationverbal communicationprofessionalismteamworkadaptabilityprocess adherencelearning agilityinterpersonal skills