Donation Support Coordinator I

ARORA

Donation Support Coordinator I promoting organ, tissue, and eye donation by answering and making calls. Handling donor referrals and maintaining documentation while communicating with healthcare teams.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Donation Support Coordinator I (DSC I) is primarily responsible for answering incoming and making outgoing calls which communicate and promote organ, tissue, and eye donation.
DSC I is to facilitate donation through the acts of taking referrals via the telephone and computer (iReferrals) referrals.
The DSC I will enter data into SLL's referral database.
Answers in-coming calls for donor referrals in a prompt and professional manner.
Responds appropriately to potential donor referrals by phone and conducts a comprehensive initial assessment of potential donors' medical status according to SLL, FDA, and AATB guidelines.
Completes appropriate data entry and documentation in a timely and thorough manner and maintains proper documentation of activities.
Facilitates ongoing communication with the health care team, funeral home, family or other agency during the evaluation of referred potential tissue donors.
Maintains regular and punctual attendance at assigned work location.
Accurately document timekeeping records.
Completes and maintains appropriate documentation in a timely and thorough manner including activities.
Exhibits and models SLL's conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions both internal and external to SLL.
Demonstrates professional appearance, behavior and standards in all business dealings and interactions.
Performs other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
Possess strong organization and interpersonal skills.
Possess effective communication and listening skills.
The ability to practice with a high degree of autonomy in a self-directed manner that demonstrates innovation and creativity.
Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.
Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryOrgan Donation CoordinationReferral AssessmentDocumentation ManagementTimekeeping Accuracy

Soft Skills

Interpersonal SkillsOrganizational SkillsListening SkillsPrioritization SkillsCustomer Satisfaction