Client Success Manager

Armed Forces Benefit Association

Client Success Manager helping clients succeed while maintaining business relationships with brokers. Driven proactively to solve service issues and deliver exceptional client experiences.

Posted 8/1/2026full-timeAlexandria • New York, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building long-term client relationships and delivering exceptional client experiences through proactive communication and strategic account management. Focuses on continuous improvement and operational excellence to identify growth opportunities and enhance workflows.

Highest-signal resume keywords

Client Relationship ManagementAccount Strategy DevelopmentProactive CommunicationService Issue ResolutionBusiness Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account TrackingRenewal ManagementService Request ManagementGrowth Opportunity IdentificationWorkflow Enhancement

Soft Skills

Relationship-FocusedProactiveResponsiveProfessionalismCollaboration

Industry Keywords

Broker PartnershipsClient SuccessOperational ExcellenceBusiness GrowthEnrollment Growth

About the role

Key responsibilities & impact

serve as a trusted advisor to our broker partners and employer groups
retaining business
conducting broker service concerns and commission inquiries with professionalism and urgency.
improving processes and operational excellence
participate in projects and initiatives that support business growth
strategic client support
track account activity, renewals, service requests, and growth opportunities within business systems

Requirements

What you’ll need

passionate about helping clients succeed while growing long-term business relationships
relationship-focused
proactive
identify growth opportunities
solve complex service issues
delivering an exceptional client experience
build trusted partnerships through proactive communication
responsiveness
outstanding service
conduct broker and client meetings, both virtually and in person
collaborating with Regional Marketing Directors and sales teams
developing and executing account strategies focused on retention
enrollment growth
long-term client success
track account activity
enhance workflows
continuous improvement.

Benefits

Comp & perks

health insurance (medical, dental, and vision)
flexible spending accounts (medical and dependent care)
401k plan with generous employer match
paid time off
paid holidays (12)
life insurance
short- and long-term disability insurance
employee assistance program
professional development & tuition reimbursement
career growth opportunities
on-site gym and locker rooms (Alexandria, VA office only)
friendly, collaborative culture