Operations

• Take ownership of company operations and deliver results that are reliable and measurable.
• Design and improve processes to ensure the business runs smoothly.
• Organize daily workflows, ensuring smooth operations and eliminating friction.
• Lead projects across feature development and marketing with precision and impact.
• Manage freelancers effectively—clear expectations, timely delivery, and quality outcomes.
• Oversee Support operations, ensuring consistent standards and swift issue resolution.
• Conduct regular quality audits and initiate enhancements where necessary.
• Ensure legal and data protection compliance—no loose ends.
• Own the product roadmap: define, execute, and track milestones.
• Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership.
• Analyze market data and competition, deriving actionable insights.
• Drive backlog planning, prioritization, and feature rollout—on time, always.
• Streamline deployment, QA, support, and documentation with documented SOPs.
• Monitor operational KPIs, identify risks, and course correct quickly.
• Leverage automation tools for repeatable, reliable operations.
• Maintain dashboards and present crisp, data-backed reports to stakeholders.
• Design and execute A/B tests to validate improvements.
• Coordinate release strategy, bug triage, and ensure OS compatibility.
• Support monetization strategies and explore retention or acquisition opportunities.

App Operations Manager

Operations SME

Sachbearbeiter Operations, Notfallhotline

Associate Director of Operations

Central Operations Manager

Head of Learning & Operations