Care Advisor I

Ardent

Care Advisor I providing operational support in a remote healthcare service role. Assisting patients and healthcare advocates with inquiries through omnichannel communication and relationship management.

Posted 7/2/2026full-timeRemote • Oregon • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point of contact for members throughout their journey.
Manage the backend tasks required to move members through healthcare processes, including appointment confirmations, medical information retrieval, and troubleshooting.
Build strong, empathetic bonds with clients and advocates, navigating tough conversations with grace and a solution-oriented mindset.
Identify bottlenecks or 'friction points' in the customer journey and collaborate with leadership to implement automation or workflow optimizations.
Act as a natural troubleshooter, guiding users through basic browser, mobile app, or connectivity issues related to the platform.
Meticulously document all interactions in the CRM and track feedback to help our partners build a world-class experience.
Facilitate quick resolutions for site-specific issues and ensure seamless handoffs between clinical teams and advocates.

Requirements

What you’ll need

1–3 years of experience in customer service, healthcare advocacy, or BPO operations.
Empathy as a Superpower: You thrive on helping people from all walks of life and are comfortable forming quick bonds with clients, even when they are upset or stressed.
Technical Fluency: You are a quick learner with computers, CRM systems (like Salesforce or Zendesk), and digital communication tools.
Operational Curiosity: You don’t just follow a script; you want to understand the 'why' behind the process and suggest better ways to get things done.
Reliability: You are disciplined in a remote environment, detail-oriented, and able to manage multiple priorities in a fast-paced 'startup' atmosphere.
Mission-Driven: A genuine passion for healthy living and a desire to help people navigate the complexities of the healthcare system.

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision insurance plans.
Paid Time Off (PTO) and paid holidays.
Monthly and quarterly performance awards for those who consistently exceed KPIs and deliver exceptional care.
Earn potential significant bonuses for bringing top-tier talent into the Ardent Outsourcing Services family.
Access to continuous coaching, professional development, and a culture that emphasizes learning from mistakes.
A robust onboarding experience to set you up for success with our systems and platforms.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceHealthcare AdvocacyBPO OperationsTechnical FluencyTroubleshootingDocumentationWorkflow Optimization

Soft Skills

EmpathyReliabilityDetail-OrientedSolution-Oriented MindsetCommunication