Program Manager

Ardent

. Serve as the primary point of contact for all contract deliverables and stakeholder engagement.

Posted 4/21/2026full-timeWashington, D.C. • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the primary point of contact for all contract deliverables and stakeholder engagement.
Oversee vSOC operations to ensure performance against SLAs and contractual requirements.
Manage program execution, including staffing, resource allocation, and service delivery.
Provide weekly, monthly, and quarterly reporting on program performance and metrics.
Coordinate incident escalation and ensure timely communication with stakeholders.
Maintain staffing continuity and manage surge support as needed.
Lead internal governance cadence and performance reviews.
Ensure alignment between technical teams and customer expectations.
Identify risks, issues, and opportunities for process improvement.
Support contract compliance and ensure adherence to security and operational requirements.

Requirements

What you’ll need

Must be a U.S. Citizen.
Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field (or equivalent experience).
5+ years of experience managing programs or projects within IT or cybersecurity environments.
Experience managing service delivery in a SOC or similar operational environment.
Experience overseeing SLAs, reporting, and performance metrics.
Strong leadership and team management skills.
Strong organizational and communication skills.
Ability to manage multiple priorities and stakeholders effectively.

Benefits

Comp & perks

Highly competitive benefits
Professional development opportunities
Exceptional culture that embraces flexibility, innovation, collaboration, and career growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementservice deliveryperformance metricsincident escalationcontract complianceresource allocationstakeholder engagementrisk managementprocess improvementSLA management

Soft Skills

leadershipteam managementorganizational skillscommunication skillsmulti-priority managementstakeholder management